Bento123 FAQ – Frequently Asked Questions About the Betting Platform

The minimum age to hold a bento123 account is 18 years old. This policy is strictly enforced and we make no exceptions. During the KYC process, you are required to submit a government-issued ID (national ID or driver's license) showing your date of birth. Accounts found to have been registered by underage users will be permanently closed and all balances will be held pending investigation.

Not allowed. Each person may only have one active account at bento123. Owning more than one account — whether under your own identity or someone else's — is a serious violation that will result in the closure of all related accounts and forfeiture of balances. If you've forgotten your login details, use the forgot password feature or contact CS via live chat.

KYC verification is done from the Account Settings > Identity Verification. You will need to upload a photo of your valid national ID or driver's license along with a selfie holding the document. Verification is usually completed within 1×24 hours. Once KYC is complete, your daily withdrawal limit will be increased and withdrawals will be processed faster.

Click the link "Forgot your password?" on the page Login. Enter your registered email or phone number, then follow the instructions sent to you. The OTP verification code is delivered within 1–2 minutes. If you don't receive the email, check your spam folder or choose the SMS reset option. If the issue persists, contact Bento123 CS via 24/7 live chat.

Bento123 supports all popular local Indonesian payment methods:

• Bank Transfer: BCA, Mandiri, BNI, BRI, CIMB Niaga
• Digital Wallets: GoPay, OVO, DANA, ShopeePay
• QRIS: Scan directly from any app that supports QRIS

All transactions are processed automatically and your balance usually arrives within 1–5 minutes.

The minimum deposit at bento123 is Rp 10.000, so you can start playing without needing a large budget. The maximum deposit per transaction varies depending on your chosen payment method, but there is generally no daily limit for members who have completed KYC. Full details are available on the Deposit page within your account.

Most deposits are processed automatically within 1–5 minutes. If after 15 minutes balance not received, contact bento123 CS via live chat and include: proof of payment (screenshot), transaction amount, transfer time, and method used. Our team will process it manually within minutes once the proof is confirmed.

For KYC-verified accounts, the average withdrawal is completed within 3 minutes. Withdrawals to local Indonesian bank accounts and e-wallets are processed automatically 24 hours a day. Your first withdrawal after creating a new account may require additional verification taking up to 1×24 hours — this is a standard security procedure to protect your balance.

No withdrawal fees. Bento123 charges no fees whatsoever for withdrawals. The amount you request is the amount that arrives in your account — no deductions on our end. Make sure the destination account is registered and verified in your own name.

Withdrawals may be delayed or rejected for several common reasons:

• KYC incomplete or invalid documents
• There is an active bonus with an unfulfilled rollover requirement
• Destination account name does not match the name on the bento123 account
• Account flagged for suspicious activity under investigation

Contact CS via live chat to get specific information about your withdrawal.

New bento123 members are entitled to several welcome bonuses:

• 200% First Deposit Bonus — your first deposit is doubled and credited directly to your balance
• 50% Daily Reload Bonus — available every day for subsequent deposits
• 15% Weekly Cashback — automatically credited every Monday for active members

All bonuses are available from the Promotions page after you log in and make your first deposit.

Rollover is the total amount you must wager before bonus funds can be withdrawn. For example, if you receive a bonus of Rp 100,000 with a 5x rollover, you need to place a total of Rp 500,000 in bets before you can cash out the bonus. Rollover is counted from both winning and losing bets — not from the balance currently being wagered. Specific rollover details for each bonus are always stated in the terms and conditions of the respective promotion.

Each bonus has a different claim limit. The new member welcome bonus can only be claimed once per account. The daily reload bonus can be claimed every day but still only once per day. Weekly cashback is automatically credited by the system with no manual claim required. The bento123 system automatically detects duplicate claims — unauthorized claim attempts may result in bonus cancellation and account review.

Bento123 provides a complete betting ecosystem on a single platform:

• Sports Betting: Football, basketball, tennis, badminton, e-sports, and dozens of other sports with competitive odds and real-time live betting
• Live Casino: Blackjack, baccarat, roulette, dragon tiger with live dealers via HD streaming
• Slot Games: Thousands of slots from world-class providers, including progressive jackpots
• Bingo: Regular bingo sessions with exciting prizes
• Betting and Place a Bet: Special betting options for various events

Some slot games feature a demo that can be played without any balance to learn how the games work. Demo mode does not generate real winnings and does not require an active account. However, to access Live Casino, Sports Betting, and Bingo with real money prizes, a verified account and active balance are required.

Yes, absolutely. All games at bento123 are optimized for mobile devices. You can access the platform via browser on both Android and iOS without installing anything. For the best experience, download the official bento123 app available for Android and iOS — with the same full features as the desktop version, in an interface optimized for touchscreens.

Bento123 implements multiple layers of security: TLS 1.3 encryption for all data transmissions, one-way password hashing so your password is never stored in plain text, two-factor authentication (2FA) via SMS OTP for logins from new devices, and anomaly detection system that monitors suspicious login activity 24 hours a day.

Never share your password, OTP code, or PIN with anyone — including those claiming to be bento123 CS. Our official team never requesting this information via chat, email, phone, or social media. If you have already shared such data, change your password immediately and enable 2FA, then report the incident to the official bento123 CS team via live chat on the official website bento123.im.

Log in to your account, open Account Settings > Security > Two-Factor Authentication. Choose your method: OTP via SMS or an authenticator app. Follow the quick verification steps to activate it. Once active, every login from a new device will require an additional OTP code. Activation takes about 2 minutes and is strongly recommended for all members.