This document governs the relationship between you as a member and bento123 as the service provider. Please read it carefully before registering or using our platform.
These Terms & Conditions are more than a legal document — they are our promise to every user of the platform.
All personal data you provide to Bento123 is protected by TLS 1.3 encryption and is never sold, rented, or shared with third parties without your explicit consent.
As long as all KYC requirements are met and no terms violations are present, withdrawals will be processed automatically without unnecessary manual delays.
All chance-based games on Bento123 use an independently audited RNG (Random Number Generator). There is no manipulation of outcomes from the platform's side.
Every bonus offered comes with clear, written, and easy-to-understand rollover terms. There are no hidden conditions that will catch you off guard when making a withdrawal.
If you have any questions or uncertainties about these Terms & Conditions, the bento123 customer service team is ready to assist anytime via Indonesian-language live chat.
Bento123 provides self-exclusion tools, self-imposed deposit limits, and play-time reminders as a genuine commitment to every member's well-being.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Bento123 ("Platform", "We", "Company") as the provider of online betting services under the brand name bento123.
By registering an account, accessing, or using any service available on bento123 — including but not limited to Sports Betting, Live Casino, Slot Games, Bingo, and e-sports — you are deemed to have read, understood, and agreed to all provisions of these Terms.
Some terms used in this document:
Important note: These terms apply to all versions of the Bento123 platform, whether accessed via desktop browser, mobile browser, or the official Android and iOS app.
To register and use bento123 services, you must meet all of the following requirements:
Bento123 reserves the right to request proof of age at any time. If a user is found to have registered using false age information, the account will be immediately suspended and all balances may be withheld pending investigation.
Important: Each person is only permitted to hold one active account at bento123. Holding more than one account — whether under your own name or using a different identity — is a serious violation that will result in the closure of all associated accounts and forfeiture of balances.
You are fully responsible for the security of your bento123 account, including the confidentiality of your password and login information. Never share your account credentials with anyone, including anyone claiming to be bento123 staff — we will never ask for your password via live chat, email, or any other communication channel.
The KYC (identity verification) process must be completed before your first withdrawal. Accepted documents include:
Bento123 processes KYC verification within a maximum of 24 hours on business days. Once verified, subsequent withdrawals are processed automatically without re-verification, as long as your information remains unchanged.
If you detect suspicious activity on your account — such as a login from an unrecognized location or a transaction you did not make — contact bento123 customer service immediately for a temporary account freeze to prevent further misuse.
Bento123 supports a wide range of local Indonesian payment methods, including bank transfers (BCA, Mandiri, BNI, BRI, CIMB Niaga), digital wallets (GoPay, OVO, DANA, ShopeePay), and QRIS. All transactions are processed through a secure, encrypted integrated payment system.
Deposit terms:
Withdrawal terms:
Note: All winnings derived from bonus balance are subject to rollover requirements before withdrawal. Real money balance not originating from bonuses may be withdrawn at any time with no rollover requirement.
Bento123 offers a variety of bonuses and promotions to members, including but not limited to first deposit welcome bonuses, weekly cashback, reload bonuses, and a loyalty program. Each promotion has specific terms and conditions listed on its respective promotion page.
General principles that apply to all Bento123 bonuses:
If there is any ambiguity regarding a promotion's terms, you may contact bento123 customer service before claiming the bonus. We prefer to provide clarification upfront rather than handle disputes later.
All confirmed bets are final and cannot be changed except under specific conditions such as match cancellation or documented technical errors. Bento123 will settle bets in accordance with official results recognized by the relevant sports body or organizer.
For Sports Betting, the following terms apply:
For slot games and Live Casino, outcomes are determined by a certified RNG system or by real dealers operating transparently on camera. bento123 has no influence over the results of these games.
The Bento123 platform must be used honestly and in accordance with its intended entertainment purpose. The following conduct is strictly prohibited:
Consequences of violations: Violations of these terms will result in permanent account closure, balance forfeiture, and — where illegal activity is involved — reporting to the relevant authorities.
Bento123 is committed to protecting each member's personal data in accordance with the latest information security standards and applicable regulations. Full details on how we collect, use, and protect your personal data are available on the Privacy Policy.
Key security highlights at Bento123:
Bento123 fully supports responsible gambling. Betting should be a form of entertainment — not a way to solve financial problems or a primary source of income. If you feel your gaming activity is becoming difficult to control, we strongly encourage you to use the following tools available in your account settings:
More information about bento123's responsible gambling program is available on the Responsible Gaming.
Bento123 reserves the right to suspend or close a member's account if a violation of these Terms is found, if suspicious activity potentially harmful to the platform or other members is detected, or upon request by a competent authority.
In the event of a suspension for investigation, bento123 will complete the process within a maximum of 14 business days and inform the member of the outcome. If no violation is found, the account will be reinstated and the full balance restored.
Members may also close their own account at any time through account settings or by contacting customer service. Any remaining balance will be processed for return after identity verification, provided no balance is subject to an active rollover requirement.
Bento123 is not liable for losses arising from:
In the event of a technical disruption caused by bento123's systems that results in material loss to a member, bento123 will conduct an evaluation and provide fair compensation based on verifiable evidence.
Bento123 reserves the right to update these Terms & Conditions at any time. Any material changes will be communicated to members via their registered email and/or in-platform notification at least 7 days before taking effect — except for changes required immediately for legal or security reasons.
By continuing to use bento123's services after a change notification, you are deemed to have accepted the updated Terms. If you disagree with the changes being implemented, you have the right to close your account before the changes take effect.
The latest version of the Terms and Conditions is always available on this page, with the date of the most recent update displayed at the top of the document.
If you have any questions about these Terms & Conditions, the bento123 customer service team is available 24/7 via live chat or email [email protected]. We always prefer to provide clarification rather than let confusion persist.